We’re growing and need someone to help us grow. With an ever growing list of clients, we’re in the business of keeping happy, we need someone to help us do that. But not just anybody, we want a rock star (no musical experience necessary).
To apply or find out more email firstname.lastname@example.org and explain a little bit about why you are that person. Please attach a CV or link to your LinkedIn profile.
Project support manager and account support manager,
This is a role for a project manager and account manager, reporting to the Director of Operations and working with Senior Project Managers, Development Team and Support staff.
This is a great role for a “people person” – one who is keen to progress into project and account management with a background in web development.
The role might also suit a freelancer who is used to “doing everything” but wishes to focus on project or account management.
This is a customer-facing role and is varied due to the small size of our business. You will need to frequently and persistently deal with clients and be a public face of the company.
You can expect to be keeping in close contact with customers, reading and contributing to proposals, specifications, QA testing and meeting / phoning existing clients.
You will see some projects through from inception to delivery, ensuring clear communication at all times between clients and designers, developers, copywriters and SEO consultants. You will be the ‘glue’ that keeps the projects together!
You will manage existing accounts when clients raise support or maintenance requests, and will actively contact clients who are already ‘quiet’ and ensure that they are happy and catered for.
Although this is not a ‘hands-on’ technical role, it will be to your advantage if you have a background or hands-on understanding of developing websites using any of the following:
Other skills we are looking for experience in are:
- CMS platforms – e.g. Joomla, Drupal
- e-Commerce platforms – e.g. Magento, osCommerce, XCart, CubeCart
Experience of the following sectors is a bonus:
- E-commerce / Retail
Qualifications and skills
Primarily, you need to be a good communicator who understands when it’s appropriate to use email / phone / face-to-face contact
A degree is an advantage but not a necessity – good experience is considered more relevant.
An established 10 year old web development business with clients in recruitment, online dating, e-commerce/retail sectors as well as a broad base of businesses in various other sectors. Read more here
See our portfolio here to get an idea of our range of clients
We provide web design, web application development and search engine marketing services to small businesses.
We use open source technology where it fits, and also have our own recruitment CMS product FXRecruiter (see www.fxrecruiter.co.uk)
We pride ourselves on a friendly ‘can-do’ attitude, often going the extra mile to create and keep happy clients.
The culture is informal as would be expected of a small business, yet rewarding as you will be a key member of the team and share in the financial success of the company in the form of performance and profit-related bonuses and share option schemes.
You will work from home, but ideally be based within an hour’s travel of Manchester.
The job will require some rare work on client sites or at our offices in London or Manchester.
Any travel expenses to clients will be paid for by us. Any travel to our office will be paid for by you.
You will need to provide the following at your own cost:
- Broadband Internet Connection
- PC with Windows XP, Vista or 7, or a reliable modern Mac
- Microsoft Office Professional
- Web Development Tools of your own choosing or the ability to install them
The following will be provided
- Mobile phone and basic contract
- A competitive salary will be offered based on your experience and qualifications. Salary is depending on who you are and what your best skills are and how they can help us grow sustainably.
- Commission is paid on new clients you can bring to the company.
- Performance and profit-related bonuses are also paid.
- Salary package will be reviewed annually
Terms of Employment
- Flexible Working. No fixed hours, but core hours are 10am to 5pm. Expectation of 42 hours per week.
- 6 months probation period during which time 1 week notice is given by either party.
- After 6 months, 1 month’s notice by either party.
- After 1 year, 3 months’ notice by either party.
- 20 days holiday + 1 day for every year up to max of 26 days.
- No pension is provided – you will need to make your own arrangements.
Reverse Delta is committed to protecting your privacy in accordance with the Data Protection Act 1998 and the Privacy & Electronic communications regulations 2003. Reverse Delta collects, uses and disseminates the personal information you provide to us only in accordance with the policies and procedures outlined in this section.
If Reverse Delta transfers your personal information to authorised third parties, Reverse Delta will ensure that the recipient applies the same levels of protection, as Reverse Delta is required to apply to your personal information under United Kingdom data protection legislation.
Information Collection and Use
Reverse Delta is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways that differ from that disclosed in this statement.
Disclosure of your Information to Others
Reverse Delta uses your information internally, and does not disclose your personal information to third parties, except as set forth in the following points.
1. We may disclose such information to companies and individuals we employ to perform functions on our behalf. These individuals will have access to your personal information as necessary to perform their functions, but they may not share that information with any other third party.
2. We may disclose such information if legally required do so to: (a) conform to legal requirements or comply with legal process; (b) protect the rights or property of Reverse Delta.
Data Protection Act (1998)
Reverse Delta web site allows you to submit your CV to Reverse Delta either with your Registration details or directly by email. Your CV will be stored on Reverse Delta internal computer systems.
Once Reverse Delta has obtained your CV, Reverse Delta will enter information contained in your CV to create a record about you on our internal computer system. Reverse Delta may add to the information obtained from your CV with written or verbal information taken directly from you. The only information that will be added to the record about you on Reverse Delta internal computer system will be information that is considered necessary or helpful and is intended to assist in the recruitment process.
We will not send your CV to organisations with vacancies for which you may be appropriate, without your express consent.
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Accessing the Information that Reverse Delta collects
You have the right to request a copy of the information held by Reverse Delta about you in its records in return for the payment of a small fee (up to £10). If the data Reverse Delta has is inaccurate, you may have such data corrected or erased. All requests for copies of information should be sent to Database Manager at firstname.lastname@example.org
Reverse Delta takes every precaution to protect your information. Access to your personal information, is restricted within Reverse Delta. Only employees who require information to perform a specific job may be granted access to this information. The servers on which Reverse Delta store personally identifiable information are kept in a secure environment.
Changes to Privacy Statement
If Reverse Delta decides to change its Privacy Statement, we will post those changes on our web site so that you will always know what information we gather, how we might use that information, and to whom we will disclose it.
We welcome your comments concerning this Privacy Statement. If at any time you have questions or concerns about Reverse Delta Privacy Statement, or you believe that we have not adhered to this Policy, please contact us by e-mail at email@example.com or call us on +44 (0) 8000 199 737 and speak to one of our staff.