By Dave Haygarth February 2, 2012
We're growing and need someone to help us grow. With an ever growing list of clients, we're in the business of keeping happy, we need someone to help us do that. But not just anybody, we want a rock star (no musical experience necessary).
To apply or find out more email firstname.lastname@example.org and explain a little bit about why you are that person. Please attach a CV or link to your LinkedIn profile.
Project support manager and account support manager,
This is a role for a project manager and account manager, reporting to the Director of Operations and working with Senior Project Managers, Development Team and Support staff.
This is a great role for a "people person" - one who is keen to progress into project and account management with a background in web development.
The role might also suit a freelancer who is used to "doing everything" but wishes to focus on project or account management.
This is a customer-facing role and is varied due to the small size of our business. You will need to frequently and persistently deal with clients and be a public face of the company.
You can expect to be keeping in close contact with customers, reading and contributing to proposals, specifications, QA testing and meeting / phoning existing clients.
You will see some projects through from inception to delivery, ensuring clear communication at all times between clients and designers, developers, copywriters and SEO consultants. You will be the ‘glue’ that keeps the projects together!
You will manage existing accounts when clients raise support or maintenance requests, and will actively contact clients who are already ‘quiet’ and ensure that they are happy and catered for.
Although this is not a ‘hands-on’ technical role, it will be to your advantage if you have a background or hands-on understanding of developing websites using any of the following:HTML
WordPressOther skills we are looking for experience in are:SEO
CMS platforms – e.g. Joomla, Drupal
e-Commerce platforms – e.g. Magento, osCommerce, XCart, CubeCartExperience of the following sectors is a bonus:Recruitment
E-commerce / RetailQualifications and skills
Primarily, you need to be a good communicator who understands when it’s appropriate to use email / phone / face-to-face contact
A degree is an advantage but not a necessity – good experience is considered more relevant.
An established 10 year old web development business with clients in recruitment, online dating, e-commerce/retail sectors as well as a broad base of businesses in various other sectors. Read more here
See our portfolio here to get an idea of our range of clients
We provide web design, web application development and search engine marketing services to small businesses.
We use open source technology where it fits, and also have our own recruitment CMS product FXRecruiter (see www.fxrecruiter.co.uk)
We pride ourselves on a friendly ‘can-do’ attitude, often going the extra mile to create and keep happy clients.
The culture is informal as would be expected of a small business, yet rewarding as you will be a key member of the team and share in the financial success of the company in the form of performance and profit-related bonuses and share option schemes.
You will work from home, but ideally be based within an hour’s travel of Manchester.
The job will require some rare work on client sites or at our offices in London or Manchester.
Any travel expenses to clients will be paid for by us. Any travel to our office will be paid for by you.
You will need to provide the following at your own cost:Telephone
Broadband Internet Connection
PC with Windows XP, Vista or 7, or a reliable modern Mac
Microsoft Office Professional
Web Development Tools of your own choosing or the ability to install themThe following will be providedMobile phone and basic contractPackageA competitive salary will be offered based on your experience and qualifications. Salary is depending on who you are and what your best skills are and how they can help us grow sustainably.
Commission is paid on new clients you can bring to the company.
Performance and profit-related bonuses are also paid.
Salary package will be reviewed annuallyTerms of EmploymentFlexible Working. No fixed hours, but core hours are 10am to 5pm. Expectation of 42 hours per week.
6 months probation period during which time 1 week notice is given by either party.
After 6 months, 1 month's notice by either party.
After 1 year, 3 months' notice by either party.
20 days holiday + 1 day for every year up to max of 26 days.
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Data Protection Act (1998)
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